Disclaimer
As all squishies are handmade and individually crafted, slight imperfections such as small dust particles, uneven paint, air bubbles, or surface marks may occur during production. These are common manufacturing characteristics and are not considered defects.
In rare cases where an item arrives severely damaged due to transit, please contact us within 3 days of receiving your order so our team can review the matter.
Thank you for your understanding and support.
Shipping & Returns
ONLINE REFUND & EXCHANGE POLICY
All sales are final. Bunnies does not accept refunds or exchanges for change of mind or personal preferences regarding colour, design, scent, texture or squishiness.
Manufacturing defects
Refund or exchange requests will only be considered for items with a confirmed manufacturing defect, subject to your statutory rights.
Please email bunniespatisserie@gmail.com promptly with your order number, a description of the issue, and clear photos or videos. Retain the item and any available packaging for assessment, and contact us before returning it.
Minor variations in handmade products and intended air-extraction holes are not automatically manufacturing defects. We will assess whether the item matches its description and is of satisfactory quality.
Normal wear and tear, or damage caused by excessive stretching, puncturing, cutting, improper storage or misuse, is not covered.
For confirmed manufacturing defects, we will arrange an appropriate remedy in accordance with Singapore law.
Incorrect, missing or delivery-damaged items
If your order arrives damaged, incorrect or incomplete, please email us so we can investigate and resolve the issue.
Customer service replies during operating hours and is closed on weekends.
This policy does not exclude or limit your rights under Singapore’s Consumer Protection (Fair Trading) Act, including the Lemon Law.
